Frequently Asked Questions

Orders and Shipping

How long will it take for my order to arrive?

All orders ship within 3 business from our studio in Black Mountain, North Carolina. Occasionally orders take a little longer to process during peak times such a holidays.

Do you charge domestic sales tax?

We charge sales tax for all orders that are shipped to North Carolina.

Do you ship internationally?

Yes, we do! Please enter your shipping address at checkout to calculate the shipping cost.

Return Policy

What's your return policy?

All items are non refundable. If you have an issue with your order, we’re here to help. Please reach out to shop@sarahhearts.com for assistance.

Can I make changes to or cancel my order?

Yes! If your order has not yet shipped, please reach out to shop@sarahhearts.com to update your order.