Frequently Asked Questions

Orders and Shipping

How long will it take for my order to arrive?

All orders ship within 3 business from our studio in Black Mountain, North Carolina. Occasionally orders take a little longer to process during peak times such a holidays.

Do you charge domestic sales tax?

We charge sales tax for all orders that are shipped to North Carolina.

Do you ship internationally?

Yes, we do! Please enter your shipping address at checkout to calculate the shipping cost.

Return Policy

What's your return policy?

We’re confident you’re going to love our products! But if you don’t, you can submit a return within 180 from your purchase date.

Just contact us at shop@sarahhearts.com and we’ll send you a free return shipping label.

Can I make changes to or cancel my order?

Yes, if you order hasn't been shipped yet. Please reach out to shop@sarahhearts.com to update your order.