Careers

We're Hiring!

So much of what makes our team special is that we are all like-minded creative people who come together to inspire our customers. We are a team and everyone is a contributor. We know that by coming together, we can make a bigger impact on the industry and wider world than if we tried by ourselves.

Interested in joining our team? See below for our current job openings. And feel free to share with a friend who might be interested, too!

Open Positions

FULFILLMENT AND PACKAGING SPECIALIST

Job Title: Fulfillment and Packaging Specialist
Role Type: Part-time employee, starting at 20 hours/week with the opportunity to work up to 32 hours/week
Role Location: This position is an in-person position at our studio in Black Mountain, North Carolina
Role Offer: $20 per hour; with opportunity for merit/cost of living raises offered annually

 

Classification
Permanent part-time, non-exempt

 

Responsibilities

  • Fulfill retail orders via Shopify within 1-2 business days of order placement

  • Fulfill wholesale orders via Faire or Shopify within 4-5 business days of order placement or by expected ship date

  • Fulfill distributor orders within 2-3 weeks based on inventory stocked

    • Help with fulfillment will be provided by Packaging Specialist 

    • Conduct quality control checks on all orders before shipping

  • Work collaboratively with the Fulfillment Coordinator to ensure timely order fulfillment and stocking of inventory

  • Ship all orders daily via USPS, UPS, or Fedex

  • Preparing packaging and shipping materials (adding stickers and freebies to mailers, making boxes, etc.)

  • Adhering to daily schedule and informing the Lead of any challenges or roadblocks that impeded workflow or required a shift in tasks

  • Maintaining a clean and sanitary work area daily

  • Communicate effectively when assistance is needed for packing larger orders

  • Maintaining professional & effective communication with all team members

  • Effectively receiving and applying feedback

  • Package all products sold based on order volume/popularity

  • Package and barcode inventory (check in with Fulfillment Coordinator)

  • Ensure accurate packaging of all products

  • Communicate with team members when products or packaging is low

  • Meet daily packaging quotas

  • Work collaboratively with team members to ensure inventory is well stocked

  • Prepare packaging materials (barcode labels) for product packers

  • Maintain a clean and organized workspace

 

Reports To
Operations Manager

 

Collaborates With
Product Packers and Fulfillment Coordinator

 

Pay Rate
$20 hourly with opportunity for merit/cost of living raises offered annually

 

Estimated Weekly Hours
Starting at 20 hours/week with the ability to work up to 32 hours a week
Must work during hours of operation: Monday - Friday 10AM-6PM

 

Measured Metrics and Review Schedule
This position has a 90 day probationary period, after which a meeting will be held to discuss permanent employment. Then a six-month check-in and a development review annually for the duration of employment. During each review, performance and ability to achieve the following metrics will be evaluated:

  • Fulfillment requirements are met, and daily tasks are completed as assigned

  • A consistent rate of fulfillment and product packing is maintained

  • Orders and products are being packed accurately

  • Able to work both independently and collaboratively within the team

  • Packaging requirements are met, and daily tasks are completed as assigned

  • Quality control (pulling out flawed products)

  • Maintaining a clean and organized work area

 

Qualifications

  • Strong organizational skills and attention to detail

  • Ability to maintain consistent rate of fulfillment and product packing

  • Ability to prioritize and meet deadlines

  • Ability to multitask while maintaining a calm and collected demeanor

  • Promotes the culture and values of the company while maintaining a positive work environment

  • Positive attitude towards coworkers and ability to work as a part of a team

  • Works well with similar daily routines and tasks

  • Willingness to work with flexibility and adjust to changing systems

  • Ability to address conflict by assuming positive intent and seeking to understand

  • Ability to embrace a mistake without fault

 

Preferred Skills

  • Previous order fulfillment experience

  • Experience with Shopify and/or Faire platforms

  • Passionate about sewing

 

Physical Demands
Some physical exertions which includes but are not limited to: 

  • Standing for extended periods

  • Ability to lift 40 lbs as needed

  • Ability to walk up and down stairs daily (at this time our studio is only accessible by stairs)

  • Repetitive hand/arm movements

 

Benefits
After a 90 day probationary period, you have the opportunity to become a core part-time employee and are entitled to the following benefits:

  • Monthly Creative Stipend of $40/month

  • Monthly Wellness Stipend of $40/month

  • 12 paid holidays each calendar year, 4 hours paid for each holiday

  • 10 paid hours of sick time

  • 10 paid hours of personal time off

 

Company Overview
Sarah Hearts is located in Black Mountain, NC above the Black Mountain Yarn Shop. We create unique notions for sewists, quilters, knitters, crocheters and makers of all experience levels through our cheerful designs and beautiful use of color. We believe everyone deserves to experience the fulfillment found in making things and delight in the small details of life. We are a young and growing online business striving to provide a positive work environment filled with collaboration, creativity, and community.

 

APPLY HERE